Shipping & Delivery Policy
Our shipping policy is truly what sets us apart from every other retailer that offers high-end fire tables and pits.
You'll find that most retailers that sell fire tables and pits offer LTL shipping (Less-Than-Truckload) for free as their standard shipping method. What this means is that their prices are as low as possible, but the delivery service will generally reflect that.
If you elect to purchase a fire table or pit and accept the free LTL shipping offer, on the day of your delivery, you'll need to figure out how to get your new furniture from your curb to its final resting place.
Keep in mind most fire tables and pits weigh hundreds of pounds and some even weigh thousands! The only thing LTL delivery drivers are required to do is drop the package on the property, which usually means they'll leave it in the most inconvenient place.
We recognize that our customers want low prices AND stellar delivery service. That's why our business model allows for both.
Every Pyre Fire order includes an inexpensive option for what we call Threshold Delivery Service. This means that instead of dropping your new investment onto your curb for you to figure out, we leverage our national network of certified movers to take your new furniture all the way to its planned location after it's delivered to your curb.
Our customers truly appreciate our higher level of service, especially after seeing how much work it usually requires to transport their fire table or pit to their backyard for immediate enjoyment. It's simply not worth saving a few dollars for cheap LTL delivery and ending up with a headache on delivery day.
Our Threshold Delivery Service combined with our high-quality products and customer service is what makes Pyre Fire the #1 online retailer for fire tables and fire pits. Let us make the delivery process easy for you!
HOW MUCH DOES SHIPPING COST?
For all orders over $3,500 we are happy to offer FREE THRESHOLD DELIVERY SERVICE!
For orders under $3,500, you have the option to choose between FREE LTL Shipping or our Threshold Delivery Service for just a flat $395 fee.
WHEN WILL I RECEIVE MY ORDER?
Once you place an order with us, you’ll immediately be sent an order confirmation email. We generally ship all in-stock orders from our warehouses within 72hrs of receipt and sometimes even faster.
Transit time to the east coast, northeast, southeast and central U.S. is generally 5-8 business days. To the northwest & southwest, transit times are generally 2-4 business days.
Our shipments do require you or someone else to be present for delivery. Additionally, if you select our Threshold Delivery Service, you'll either be given a tracking number or our friendly delivery team will contact you 1-2 days before delivery to schedule your delivery appointment.
LTL (Less-Than-Truckload) Delivery is available throughout the contiguous U.S. for all orders. If you select this option, the LTL freight carrier will place your order on your property in the location nearest to the street. The freight carrier will not move the freight beyond your property line and will not proceed up your driveway. If you select this option, you will need to move your new fire furniture from your property line to its final resting place yourself.
Threshold Delivery Service is our standard delivery service available throughout the contiguous U.S. for all orders. Freight shipments are palletized and pretty big! But don’t worry, with Threshold Delivery Service, our delivery team will unload the pallet(s) from our truck and a separate local team will move them to your desired location.
Threshold Delivery Service does not include any unboxing, assembly or removal of packaging or pallets. It also doesn't include entering your household or going through doorways. Our Threshold Delivery Service is meant for backyard (outdoor) delivery.
White Glove Delivery is available as an additional charge for any order and for orders over $7,750, it is included FREE of charge. All orders shipped via our White Glove Delivery service include removal of packaging and placement in the space or area of your choosing, including inside your home, if desired.
Please note that White Glove Delivery can take 2-5 days longer than our Threshold Delivery Service.
If you have any questions about our White Glove Delivery option, please email us at email@example.com.